How WebFax Works

You and your employees can create and send professional faxes and broadcast them to multiple people in the US or overseas. You can block junk faxes, create custom cover pages, sign faxes electronically, and attach documents. All WebFax plans include free fax software. Faxing with it is as easy as printing a document.

For instance, WebFax is fully integrated with Microsoft Office so you can fax directly from Word or Excel by just clicking the RingCentral fax icon on your toolbar. In addition, you can fax from other Windows applications by selecting Print from the File menu and choosing RingCentral InternetFax as the printer. The toll free or local number you get when you sign up serves as your fax number —but keep in mind that faxing does not tie up your lines so callers never hear a busy signal.

You’ll have a variety of fax delivery options from which you can choose to receive faxes: Email, your online account, and your desktop fax management tool Call Controller. Faxes are stored in your online account for 30 days and you can download them to your PC for permanent storage. To edit and annotate your faxes, you can use the award-winning FaxEditor tool, which lets you add text and graphics or a signature, and to create custom cover sheets with your personalized logo.

RingCentral is focused on the needs of small businesses

“Small businesses need the same kind of communications services large businesses need but without the cost or the administrative overhead,” said Rob Enderle, Principal Analyst for the Enderle Group. “By effectively using the power of VoIP to create a rich communications service, RingCentral has provided a solution that exceeds what most large businesses can afford to supply their employees at a small business price. RingCentral gives the small business employee an edge many large corporations will envy.”

DigitalLine™ VoIP service

RingCentral DigitalLine VoIP service upgrades your RingCentral virtual phone system into a complete business communication solution, allowing you to place and receive calls using your broadband Internet connection. DigitalLine offers three economical plans to suit your calling needs. Whether you call a lot or just occasionally, DigitalLine will save you money over a traditional phone service.

RingCentral DigitalLine seamlessly integrates with your RingCentral virtual phone system, and enhances it with additional time-saving features. You can assign DigitalLine to any extension in your account and use answering rules to route calls to your DigitalLine phones according to day, time and Caller ID. The unified Call Log keeps track of all incoming and outgoing calls. You can answer and place DigitalLine calls from:

* RingCentral’s Call Controller with SoftPhone, which lets you answer and place calls directly from your PC, in addition to conferencing and recording calls.
* Your existing analog telephone with an ATA adapter
* A digital IP phone that connects directly to your network connection
* Any SIP-compatible device
RingCentral’s DigitalLine allows you to be even more productive and responsive to your customers while saving money.

Select your optional DigitalLine plan during the RingCentral Online registration process.
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RingCentral Fax

It’s probably a good idea to spend a few minutes, as I did, exploring the RingCentral Fax Web-based account controls to see just how many options there are, and how easy it is to use them. A few examples: the service lets you login using SSL (or regular), store incoming faxes in PDF or TIFF format, and create a blacklist of blocked numbers from which you won’t receive faxes. You’re also given a selection of 13 different cover page styles (or, optionally, no cover page), with previews for each.

The Web-based sending transaction is a lot like e-mail in that you can set up an address book of contacts, filling in detailed information for each, and then select one or more contacts as recipient of a fax. Or, you can fill out a simplified form (name, fax number) and send even if the recipient isn’t in your address book. (Incidentally, you can also import contacts saved to a comma-delimited or .csv file; check help files for your e-mail client, Outlook or otherwise, for how to export to this format.)

I chose to create a contact record for the recipient of my fax, and then select that person using the “Contacts” link on the FaxOut form. Then I filled out the rest of the form with options for attachment (in this case, a Word document) cover page (or not), resolution (high or low) and either “Send now” or “Schedule.” (Yes, you can schedule a fax to go out at a particular time.)

It took about five minutes for the fax to send, be received on the other end, and for confirmation to come back. Confirmation is automatic, so there’s no standing around waiting for a page to print. Just click “Send Fax” and you’re done.