Fax Feature: RingCentral Helps Growing Limousine Company Expand Nationally

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A growing business bent on delivering the best possible customer experience must be able to rely on something other than a cell phone for incoming calls. For Octavio Carillo, owner of Platinum Express Limousines, the most obvious solution to this problem was implementing an 800 number.

Carillo understood that a cell phone number posted on a Web site gave the impression that his company was too small and didn’t have the technology to serve its customer base. With an 800 number from RingCentral, a San Mateo, Calif.-based provider of Internet phone systems for small businesses, Platinum Express realized a 33 percent increase in calls, while creating the perception that the company was as big as its competitors.

It wasn’t just any 800 number that interested Carillo. He wanted to implement a solution that made the most sense for his business. Carillo needed to control and monitor the flow of the call so that each and every call was answered and a customer was never left hanging on the line.

After examining RingCentral’s 800 number solution, Carillo knew he had found a robust offering that would eventually far exceed his expectations. Not only was he able to implement a toll free number, RingCentral also provided a faxing service and a complete phone system.

When a call is received in-house, Carillo can monitor and answer calls on his Call Controller SoftPhone or allow the calls to go to four phones in the office. If no one in the office is available to answer the call, it routes to two cell phones. If the call continues unanswered past this point, the caller is able to leave a voicemail message, ensuring a call is never truly missed.

With RingCentral faxing service, Carillo and his employees can create and send professional faxes and broadcast them to multiple people in the United States or overseas using an online account, e-mail, Microsoft applications or by phone. Outgoing faxes through RingCentral go out via the Internet and never tie up the computer or the phone line.

Carillo noticed that the implementation of the RingCentral 800 number immediately helped the business to grow. Platinum Express has become a nationwide service and now even receives calls from outside of the country. The RingCentral service ensures he can deliver the same level of service to each and every customer.

In addition to the phone number, fax minutes and complete phone system, Carillo also enjoys others features that came with his RingCentral 800 number. He uses the call logs to check statistics, how calls came into the business line, who called and the number of calls that went to voicemail. Carillo has also added RingCentral’s DigitalLine, the new VoIP outbound dialing option.

“Literally, you can run your business from your DigitalLine; you could be at the beach,” Carillo said. “It’s got everything built in to it. Businesses need to have RingCentral. I can’t live without. It’s the best thing I ran into since I started the business.”

Comparison between Ring central and Google voice

Found this comparison and decided you will be interested in it! Enjoy!

It offers virtual PBX package which includes toll free and local number, internet fax, voicemail, call forwarding and call management

Google Voice:

1. Subscribes a single number
2. User can manage their calls, messages and voicemail by connecting to the existing number
3. It offers features like call forwarding and routine features and online management through Google.
4. Ideal for mobile professionals

Ringcentral:

1. Provides with a phone system
2. With ring central user can manage with his official and residential communications and also fax, voicemail and email.
3. It offers virtual PBX package which includes toll free and local number, internet fax, voicemail, call forwarding and call management
4. Ideal for small business and home offices

The Ring Central voicemail system let you to direct calls from all of your mobile phones, landlines, and other devices into single voicemail box. This does away with the requirement to check several message lines and frees up your time. Get your messages from anyplace in the world via email or phone. You can also forward the voicemail you received to your colleagues.

Fax Feature: Former WebEx Exec Joins RingCentral

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RingCentral, a San Mateo, Calif.-based provider of Internet phone systems for small businesses, has appointed Ryan Azus as its new vice president of worldwide sales. In his new role, Azus will be in charge of managing and building the company’s worldwide sales efforts.

Azus, pictured below, has more than 10 years of sales management and operations experience in the Internet and Software-as-a-Service industries. Recently, he worked as vice president of sales at WebEx where he ran U.S. small business sales atCisco ( News – Alert)-WebEx. There, he built sales regions nationwide. Azus also received recognition for surpassing sales objectives and achieving significant revenue growth, company officials said.

While at WebEx, Azus helped the company grow from early stage startup to nearly $500 million in annual sales. He served as a key member in WebEx’s success from a pre-IPO company in 2000 throughCisco Systems’ ( News – Alert) $3.2 billion acquisition.

“Businesses are looking for revolutionary cloud based phone systems like RingCentral (News – Alert) to meet the needs of today’s mobile and distributed business models,” Azus said in a statement. “I am excited to join RingCentral and build on the momentum that RingCentral already has.”

The addition of Azus to the RingCentral team will help the company enhance its visibility among businesses looking to deploy Internet fax and other cloud computing-based business phone system services. RingCentral offers a number of products and services that make everyday tasks easier, company officials said.

Recently, TMCnet caught up with Praful Shah, RingCentral’s vice president of strategy, about how small businesses can create more of a professional image with the technology. In the exchange, Shah spoke about the rise of mobile offices and how various RingCentral’s solutions help small businesses be more efficient.

Internet Fax Takes Center Stage for Small Businesses, Mobile Offices

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These days, small- and medium-sized businesses are constantly on the hunt for solutions to make everyday tasks easier, less costly and more efficient. And one of the tools enterprises are using to help accomplish that goal is Internet fax.

TMCnet caught up with Praful Shah, vice president of strategy, for RingCentral, a San Mateo, Calif.-based provider of Internet phone systems for small businesses, to talk about how small businesses can create more of a professional image with the technology.

In the interview, printed in full below, Shah talked to TMCnet about the rise of mobile offices and how various RingCentral’s solutions, including Internet fax, can help small businesses be more efficient.

Our exchange follows:

TMCnet: How can RingCentral help small businesses create a larger presence with its services?

Praful Shah: A business phone system is normally a frequent point of contact by prospects and customers with an organization. This point of customer interaction needs to project an established company image, rather than a few individuals running around with their mobile phones, who are difficult to reach. A cloud-based phone system that includes some of business basics like auto-receptionist, multiple extensions and multiple voice mail boxes is essential for small companies to project that larger company image.

TMCnet: What tips do you have to offer small businesses to create a more professional image?

PS: Most of the time, when you start a business your initial prospects will reach you by phone. It is critical to focus on how your prospect will view you when they reach out. You have to sound like an established business with a business class phone system to help project that professional image.

TMCnet.com: How can a distributed office maintain a more uniform standard in communicating both with customers and within the office?

PS: These days it is normal for small businesses not have a physical office, be comprised of few people working from home offices, or being mobile and using their mobile phones. It is important to tie these distributed and mobile people inside the company with single business phone system with multiple extensions. These phone extensions can then reach employees any phone numbers of their choice. This establishes a very uniform and professional way to communicate rather that distributed to prospects employee mobile phone numbers.

TMCnet.com: How can Internet fax help organizations working with virtual offices?

PS: In the past, folks waited in front of the office fax machines when they were told that they had a fax coming. When people in an organization work from distributed locations, the concept of an office machine does not serve their needs. The only way people can efficiently receive and send faxes is via the Internet Fax services that directly delivers faxes to the persons e-mail and eliminates the space consuming archaic fax machine.

New Updates of Eight Internet Fax Reviews on FaxCompare.com

Great news! New service available at FaxCompare.com. Leave your comments to this article below!

The research team behind FaxCompare.com has updated eight of 33 internet fax reviews on the website, for the following vendors: RingCentral, AirComUSA, TrustFax, OneSuite, MaxEmail, Send2Fax, RapidFax, and eFax. The reviews pertain to the latest services offerings of the internet fax vendors and allow site users to easily compare the services.

Continuing efforts to maintain accurate, up-to-date reviews, the team behind FaxCompare.com has now updated another eight reviews of internet fax services in addition to the nine internet fax reviews that were updated this past August.

“Since the internet fax industry is constantly changing, it’s natural for internet service product offerings to change as well,” says FaxCompare.com developer Koby Wong. “Changes can be as specific and limited as listing a new feature offered, or they can be about a dramatic shift in overall quality of the service.”

In order to stay updated on the changes, FaxCompare.com regularly audits the websites and products from the internet fax service providers listed on the website, as well as soliciting feedback from the providers themselves. After learning of the changes to the website or product, the FaxCompare.com research team will re-test the service(s) and perform a re-review.

“The recent updates to eight internet fax reviews on the website are a direct result of our request to all of our vendors to keep us up-to-date on their services,” says Wong.

New internet fax providers or those who have not yet been reviewed on FaxCompare.com are also encouraged to contact the website to request a review. This past August, reviews for Callwave, Fax.com, Fax2Mail, FaxFreedom, Send2Fax, SimplifyFax, SaveonFaxes, OneSuite and Unity Fax were updated on FaxCompare.com.

In addition to its internet fax comparison chart and reviews, FaxCompare.com offers Email Fax Buying Tips as well as a thorough FAQ section that helps people overcome common faxing issues and become more effective, informed internet fax users. The commonly asked questions include porting numbers, faxing electronic signatures, setting up your internet fax account, and adding new users, among others.

FaxCompare.com has helped nearly 200,000 people select and sign up for an internet fax service, and the website continues to receive a growing amount of monthly traffic. The FaxCompare.com research team has spent 100’s of hours researching all the different online fax services and organizing the data so users can make a simple “apples to apples” comparison of the different services and select a reliable internet fax provider.

RingCentral’s Internet Fax Technology Boosts Productivity on the Road

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Staying in touch with clients is paramount for any business. But distributed companies with employees that often work from the road, such as realtors, often find the task challenging. That’s why more companies like Urban Real Estate are deploying Internet phone and fax solutions to better manage it phone communications and stay productive. As the economic slowdown took hold, the Chicago-based company, which works with individuals and corporate investors to buy real estate, sought out new tools to boost sales and reduced overhead costs, while it differentiated itself from competitors. It found the solution with RingCentral, a San Mateo, Calif.-based provider of Internet phone systems for small businesses. Already leveraging the Internet for lead generation and business productivity, Urban Real Estate wanted to complement its Internet-centric business model with a Web-based communications platform replace its traditional premise-based office phone system. So, the company replaced its service with RingCentral’s cloud based business phone system to manage its wide phone communications and link brokers with customers, prospects and colleagues. With RingCentral’s Internet phone system, Urban Real Estate can better manage its company-wide phone communications and connect on-the-go brokers with customers, prospects and colleagues. Each broker now has their own phone number no matter where they are located. Customers can easily reach any Urban Real Estate employees whether they are in the office or not, making is appearthat the entire team is working from one location, company officials said. “Phone calls are critical in the real estate industry, but far too many brokers rely solely on their mobile phones,” Matt Farrell, Managing Partner, said. “They miss calls and sound unprofessional. “By using RingCentral’s Internet phone system, we have a competitive advantage—our team relies on RingCentral to manage communications no matter where our busy brokers are located at any given time.” The service also features Internet Fax, a crucial communications tool for the real estate industry. With Internet Fax, brokers can send and receive faxes over the Internet through an online interface or e-mail. RingCentral offers cloud computing based phone systems for small businesses. The solution helps enterprises buy, set up and activate a complete business phone system for a small cost compared to on-premise phone systems. The company has more than 50,000 customers worldwide. Last month, RingCentral made news when KX Technologies, a global filtration company, announced it selected RingCentral Office, a business phone system from RingCentral to help businesses reach clients effectively and manage calls from multiple locations.

Spam Do’s and Don’ts

Here are some tips about spam. I think they will be useful for everybody nowadays using PC. So, please, read and maybe you will find out something that will help you.

Electronic spam is more than just a nuisance. While it can be treacherous, invasive and unrelentingly annoying on a personal level, the bigger issue is that it can cost small businesses real money.

Spam wastes hours of productivity as employees separate important e-mails from harassing ones. And it can unleash potentially catastrophic viruses and worms upon a company network, leading to compromised data and/or additional downtime.

If you ever find yourself wondering why your company’s Internet connection seems slow, or why your e-mails get delayed, spam is almost always part of the problem.

Spam is unwanted, unsolicited bulk electronic messaging. It most commonly takes the form of e-mail, but it could just as easily be targeted at blogs, social networking sites, Twitter users, wikis, search engines, mobile phones or fax machines. It either seeks to sell you something (like junk mail does) or steal something from you (the way phishing e-mails attempt to get your personal information). On a global level, spam clogs the pipes that ferry information around the world while considerably slowing the transmission of electronic data.

So how do we hold back the e-mail deluge? One mouse click at a time. Here are some critical do’s and don’ts for ridding your business of spam.

DO:

Get a spam filter. Most e-mail software comes with one built in, but getting an additional layer of protection is advised. Products like ClearMyMail are effective and affordable (at about $25 a year). And there are free versions as well, such as BullGuard. Yes, these can sometimes filter out real e-mails, but would you rather look through your spam filter every once in a while or constantly weed out spam from your inbox?

Educate employees. You may think that spam and phishing e-mails are easy to spot, but there’s a reason so many are sent: They work. Make sure your employees know the telltale signs of spam, such as misspelled words, an unknown sender, no mention of your name, and promises that are too good to be true.

Report spam. If an e-mail is an attempt at phishing — a type of spam that entices you to divulge personal information — you should forward it to the National Fraud Information Center. You can also alert eBay, PayPal or Amazon of phishing e-mails by forwarding them to each site’s designated abuse address.

DON’T:

Reply to spam. This includes trying to unsubscribe to a spam e-mail. These scams work by guessing at e-mail addresses. When they get a response, they know two things: The e-mail address is live, and you’re a sucker. Tell your e-mail application that the e-mail is spam and report it to the authorities, but don’t ever send a signal back to the spammer that you’re a real person.

Give out your business e-mail address. Whether you’re entering a contest or ordering lawn furniture, never use your business address. If you must enter an e-mail address to complete a transaction, use your personal address. And try changing the name you use each time you enter this information on the Web. If you keep records of what name you use with each Web site, you can track your spam back to an original source and lodge a complaint.

Give up. The more ineffective spamming becomes, the less spammers will do it. Don’t ever quit reporting malicious or predatory e-mails.

Those are the basics. I would love to hear any additional techniques that you use at your company. And if you’re one of the companies responsible for these weapons of mass distraction, go ahead and plead your case here.

Get a List of Easy to Remember Toll Free Numbers

Have found this and hope it will be useful for you and your friends.

It is true there is no easy way to get hold of a list of easy-to-remember numbers. Assuming there was a single 800 number list, people looking for toll free numbers would have already taken advantage of them. The scramble is on because most people use toll free numbers in advertising and thus want easy-to-remember numbers. Businesses are also eager not to make it hard for their customers to call by remembering a complicated phone number. Besides, research has shown that an easy-to-remember 800 number can increase your phone response rate by a whopping 300%.

The present day scenario is, consumers are constantly bombarded with countless advertising messages and professionals estimate that the average number of adverts each individual sees in one day is as high as 3,000. All of this means you should provide your customer an easy-to-remember number to call. This will ensure your advertising message stands out and tempts the consumer to ring up your number in preference to your competitor’s number.

All marketing professionals will agree that it is essential to make things as easy as possible for customers if you want them to respond to your advertising. This means you must provide customers an easy-to-remember phone number. Ideally, a number customers do not need to write down or memorize but remember right away without any further reference. It is said that if your number is too complicated, you will be literally turning away potential consumers.

Of course, the easiest way to elicit maximum customer responses is to offer them an easy-to-remember toll free phone number such as an 800 or 808 number. Recent independent research has conclusively established that using an 800 toll free number in your advertising and promotions can increase your response by up to a whopping 300%.

There are some telephone service providers who will help you get excellent easy-to-remember numbers that relate to your business and will increase the customer response rate for all of your advertising. You can ask phone service providers to help you obtain a Vanity Number that spells something related to your business or a good easy-to-remember number.

But it must be noted that if you are looking for the same type of numbers that most other people in your business are using, then the numbers you opt for are not going to be as memorable as you would want them to be. You have to be more creative and come out with something original and innovative for the number to be more memorable and effective for your business. Unfortunately this may entail some hard thinking but success demands a price. If you could just ask for it and easily get it, then everyone else would have already done it and its uniqueness would have been in any case lost.

There is also a negative aspect to easy-to-remember numbers. Many people think that easy-to-remember numbers are memorable but they may not be. A localized survey asked people if they have seen easy-to-remember numbers in advertisements. Most of the people agreed they have seen such numbers but admitted they can not remember any of those numbers. Many people agree that easy-to-remember numbers are not easy to remember, they are just easier to dial.
Cyril Bird is a SEO copywriter for 800 Numbers, Internet Fax Service and PBX Phone System.